Self-help Office

 

Bärbel Handlos, Head of Heidelberg Self-help Office

Marion Duscha, Heidelberg Self-help Office, Coordinator "Self-help-friendly hospital"

Self-help at NCT

Strong. Self-confident. Well-informed.

People support and reinforce each other in the self-help group. They exchange valuable information and experiences. They gain confidence and are able to cope with their daily routine.

Self-help groups in hospital help in the following ways:

  • Self-help groups pool patient experiences and, acting as their spokesperson, can provide important impulses for optimizing procedures in the hospital.
  • Self-help groups support you whenever you are interested in learning and profiting from the experiences of other patients.
  • Self-help groups pool a large amount of information, they know important contact partners and can assist you as a guide in tackling the next steps.

The Heidelberg Self-help Office is happy to help patients establish contact with self-help groups.

Heidelberg Self-help Office
Alte Eppelheimer Str. 38
69115 Heidelberg
Phone: +49 6221 184290
Fax: +49 6221 161331
E-mail: info@selbsthilfe-heidelberg.de
www.selbsthilfe-heidelberg.de

Self-help representative Kirsten Bikowski

Kirsten Bikowski

Kirsten Bikowski is the self-help representative at NCT and coordinates the cooperation.

Phone: +49 6221 56-6904
Fax: +49 6221 56-7225
E-mail: kirsten.bikowski@nct-heidelberg.de

Quality process "Self-help friendly hospital"

The NCT has drawn up a binding cooperation agreement with the Heidelberg Self-help Office, the network "Selbsthilfefreundlichkeit und Patientenorientierung im Gesundheitswesen" and several self-help groups from the oncology sector active at NCT or in the region.

At the core of the cooperation agreement is the quality circle "Self-help friendly NCT", in which the participants systematically review the NCT services and their presentation with regard to self-help and define standards for self-help and thereby also for patient orientation.

Certificate self-help-friendly hospital